DELIVERED RIGHT TO YOUR DOOR
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Exterior:
Dimensions: 10" x 10" x 18" • Double zipper opening • Top handle • Removable side handle • Gold self-lock zippers with metal hardware • Zippered Stash pocket • Padded shoulder strap • Non-skid feet • Quick access opening • Mesh ventilation
Tether:Internal safety tetherTether should not be worn during travelOnly use during passive use.
Interior:Easy-to-clean nylon fabric • Removable fleece bed • Inner leash ensures safety
Fabric:
Durable Vegan Leather water-resistant fabric with removable polyester fleece bed
Washing:Internal bed with removable and washable body fabricBedding is machine washableUnzip and remove foam and plastic tray insert before washingLine or air dry to avoid melting or damage to bedding
Approved for use on most airlines
Height: Measure from head to foot
Length: Measure from head to tail
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